Voome | Smart Queue Management & Digital Signage
Smart Queue Management

Waiting Becomes A Smart Experience

Eliminate chaotic queues and turn wait times into valuable touchpoints. Unify Digital Signage and flow management within a single Enterprise platform.

A Fully Phygital
Customer Journey

From the entrance to the service desk. Leave behind isolated ticketing systems and integrate user routing into a cohesive visual ecosystem, seamlessly connected to your business operations.

The result? Relaxed customers, effective communications, and optimized staff resources.

Step 1: Arrival

Physical and Virtual Self Check-in

Enable your customers to queue smartly, eliminating crowding at the entrance and leaving them free to explore your spaces.

  • Interactive Kiosks: Customizable touch interfaces to select the desired service (e.g., Returns, Click & Collect) and print tickets.
  • QR Code Bookings: The application integrates seamlessly with your internal systems. Customers simply scan their booking QR code to automatically receive their queue number.
Select Service
Fast Checkout
Support
Order Pickup
Your Ticket C-08 Wait: ~5 min

New Fresh Food Area
Discover local products.

Current Turn 24 Counter 1
Waiting 25
Step 2: Unified Signage

Much More Than a Queue Management System

Queue displays are the most-watched screens in your facility. Leverage this dwell time to communicate your brand effectively.

  • Native Split-Screen: Divide the screen into independent zones. Display operational queue flows on one side, and corporate videos or monetizable Retail Media campaigns on the other.
  • Voice Audio Integration: Automatic Text-to-Speech generation to announce turn changes or play custom audio files (e.g., corporate chimes).
Step 3: Orchestration

Multi-Step Flows

Ideal for Healthcare and Public Services. Manage complex customer journeys while maintaining a unique patient/citizen ID across multiple desks.

  • Advanced Routing: Reception, Waiting Room, Clinic. A single, seamless workflow managed centrally.
  • Analytics: Obtain insights on average wait times, operator service SLAs, and hourly footfall to optimize your staff resources.
1
2
3
Hourly Traffic Analysis
Peak
Web-Based Operations
Centralized Control
Directly from your Browser

No dedicated hardware on your desks. A cloud-based operational dashboard for your staff: call, pause, and monitor queues with a simple click from any corporate PC or tablet.

Voome Operative Desk
Desk 3 - Reception
Online
Serving
A-41
Queue: Reception (3) Avg. Time: 4m
A-42 10:42 AM
Waiting
A-43
Waiting
Trusted by Industry Leaders
BMW Ferrari Allianz WPP Pirelli Porsche Loro Piana Haier BOFFI Thermo Fisher BMW Ferrari Allianz WPP Pirelli Porsche Loro Piana Haier BOFFI Thermo Fisher

Ready to turn waiting
into value?

Book a technical session. We will analyze your workflows and design the best way to integrate Queue Management into your Digital Signage ecosystem.

© 2025 Voome® S.r.l. IT11493810961, Registered Office: via Pergine 12, 20148 Milan (Italy), Operative Branch: Viale Lombardia 51/53, 20861 Brugherio (MB, Italy)